SOFTWARE
Benchmark NextStep
A branded guided inquiry that helps explain the project before the first conversation.
CUSTOMER INQUIRIES
Benchmark NextStep
Feature: Business-specific guided inquiries.
Description: NextStep is a branded guided-inquiry product that helps visitors explain their needs through relevant questions and answer choices. It suggests an agreed product or service direction and carries the answers into the configured inquiry destination.
Benefit: Help customers begin with more confidence and give staff useful context before the first conversation.
Flooring example: A flooring visitor describes the room, priorities and planning stage. The agreed experience suggests a relevant category or consultation path and shares those answers with the team after routing and delivery are verified.
Use a website button, supported embed, hosted direct link or QR code. Questions, recommendations, branding, inquiry destination and staff access require approved setup and testing. A questionnaire does not create a quote, order, payment or appointment; CRM integration is separately scoped.
Make it work for your business.
We confirm the scope, access and setup with you before activation.